• Kindly check your order and delivery address before confirmation and payment. Once an orders our system, it will not be possible to amend your order or delivery address. 
  • Upon receipt of your order, a confirmation email will be sent to acknowledge your order.
  • Orders will be processed within 48 hours during a work week (Monday - Friday). There could be a slight delay during sale and festive seasons.
  • We accept payment by major credit cards via PayPal.
  • When you are redirected to the PayPal payment page, you will be presented with two options:
    1. Pay using credit cards (without having to login into a PayPal account)
    2. Login to your PayPal account and pay using your PayPal account balances
  • For orders with a promotion code, you will be first directed to the PayPal payment page for the collection of shipping and billing address. Thereafter, you will then be redirected back to Chomel to select the shipping mode, then enter the promotion code and the final price will be updated. The transaction is then finalized.
  • If your payment has been declined, then you will need to place your order again. We are not able to reinstate an order once the payment has been declined. To ensure your order is accepted when placing a new order, we suggest the following:
    • Check the card details on your account to make sure the information is correctly entered.
    • Make sure you have entered the security code correctly; i.e. the 3-digit number on the back of your card.
    • Your card issuer may have declined your payment for reasons unknown to us, therefore, please check with them directly.
    • If you have checked all of the above and still fail to process payment, then try paying with another credit card.