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Our return & exchange policy applies to item ordered online and delivered within Singapore
- Returns can be made within 7 days of receiving your order.
- Items must be in original packaging and not used.
- Items not in original condition or outside the return window will not be accepted.
- Products are inspected before dispatch. If you receive a damaged or defective item, contact us within 7 days with photographs and your order details.
- Ensure proper packaging to prevent damage during return shipping.
- Return shipping cost are the customer's responsibility.
- Exchanges are allowed for items of equal or higher value. To request an exchange, email to enquiry@chomel.com.sg with your order details.
- We do not offer refund for online purchases.
- For hygiene reasons, earrings cannot be returned unless they are defective or an incorrect item received.
- Chomel reserves the right to refuse returns that do not meet the conditions above and items will be returned to your at your cost.