SHIPPING & TRACKING
All orders received are packed and shipped within 2 working days.
SINGAPORE
Free shipping is provided with orders of S$30 and above. A flat rate of S$5 will apply for purchases below S$30.
Delivery Agents: Qxpress, NinjaVan, JTExpress
Delivery time: 2 - 3 working days
CHINA
Free shipping is provided with orders of S$80 and above. A flat rate of S$10 will apply for purchases below S$80.
Delivery Agents: SF International
Delivery time: 7 - 10 working days
INTERNATIONAL
International Agents: SingPost & TNT to countries listed in the 4 zones below
• Zone 1 - Malaysia, Brunei, Indonesia
• Zone 2 - Hong Kong, Macau, Philippines, South Korea, Taiwan, Thailand, Vietnam
• Zone 3 - Australia, New Zealand, Japan, India, Sri Lanka
• Zone 4 - Europe, United Kingdom, Ireland, Canada, United States of America
FREE SHIPPING is provided with the following minimum net purchases:
| Zone | Registered Airmail | TNT |
| 1 | S$60 | S$100 |
| 2 | S$80 | S$150 |
| 3 | S$100 | S$200 |
| 4 | S$120 | S$250 |
IMPORT DUTIES
International deliveries may be subjected to import duties and additional delays due to custom inspection. As the recipient, you will be held responsible for all duties levied by your country. Chomel cannot accept returns for non payment of import duties once the shipment has been sent out.
TRACK YOUR ORDER
You will receive a shipping confirmation email once your order has been shipped with a tracking number. Please refer to these weblink to track your order of the respective shipping agents.
SINGPOST：https://www.singpost.com/track-items
Customer Service Hotline: 1605 from Singapore | +65 6841 2000 from overseas
QXPRESS: https://www.qxpress.net/
NINJA VAN: https://www.ninjavan.co/en-sg/tracking
J & T EXPRESS: https://www.jtexpress.sg/trackmyparcel
TNT: https://easyparcel.com/my/en/track/tnt-express/
SF INTERNATIONAL: https://www.sf-international.com/sg/en/support/querySupport/waybill
CHOMEL: enquiry@chomel.com.sg
• Customer Service: +65 6734 7067 (Monday - Friday, 10:00am - 5:00pm)
• Whatsapp: +65 9422 9010
• Wechat: chomel_singapore
