Returns & Exchanges
We hope our customers are happy with their online purchases.
Should you have a change of mind upon receiving your items, you may return to us within 7 days from the date of order arrival. All items must be returned in unused condition and in its original packaging. Returns that are not in original condition, outside of the time frame cannot be accepted. We are not able to offer refunds for online purchases.
The price for the new exchanged item must be of the same value or higher than the exchanged item. Please notify us by email at email@example.com of your intention to exchange and provide your name, contact and order/invoice number.
Our products are carefully checked before packing to ensure it is in good condition. Should you receive a product that is not in perfect condition, please email us with photographs of the product problem together with your contact details within 7 days of receiving your order to firstname.lastname@example.org.
Products are classified as having defects if they are received damaged during shipment or due to a manufacturing fault. Items must be returned unused and in their original packaging. Please ensure the items are properly packed to avoid damage during shipment. Returned goods are your responsibility until we have received them. Shipping costs for returns & exchanges will be borne by the customer.
Chomel reserves the right to refuse any return which is not in its original condition except for products that have been received damaged during shipment.